As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation (COVID-19) continues to evolve.
We will continue to update this page with the latest information regarding booking flexibility, supporting our communities and workforce, and travel safety.
In order to provide you with greater travel flexibility during the COVID-19 pandemic, we have introduced a more flexible cancellation policy. As stay-at-home orders lift and travel resumes, our Team Members are excited to welcome you to our hotels. At the same time, we know your plans may continue to change, so we have made your reservations even more flexible:
You may now change or cancel any future reservation, without penalty, as long as you do so at least 24 hours before your scheduled arrival date, but not later than September 30, 2020. This includes reservations described as “non-cancellable” or Advance Purchase.
Flexibility for the Future: Any individual reservations booked on and between March 12 and September 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
If you cancel a rate which required an advance payment or deposit, we will do everything we can to process your refund as quickly as possible. Due to the influx of cancellations, it may take up to 30 days to complete your request. In lieu of a refund, guests may choose to receive a hotel voucher redeemable toward a future stay at that hotel. Changes are subject to availability and rate differences.
BM Hotels and Resorts has intitated a program that will introduce a new standard of hotel cleanliness and disinfection to ensure our guests enjoy an even cleaner and safer stay in partnership with TCL Middle East.
The program has been developed with experts from TCL, trusted for safely disinfecting surfaces. In addition, experts from the Infection Prevention and Control team advised and assisted in enhancing our cleaning disinfection protocols.
The program includes:
We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures in our hotels today, developed in consultation with global and local public health authorities (including WHO), to make our cleaning and hygiene protocols even more rigorous: